Kable - Mobile video links not working – Incident details

All systems operational

Mobile video links not working

Resolved
Partial outage
Started about 5 years agoLasted about 21 hours

Affected

TikTok

Partial outage from 12:14 AM to 9:16 PM

Videos

Partial outage from 12:14 AM to 9:16 PM

Updates
  • Resolved
    UTC
    Resolved

    This is now resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Kable is currently having issues getting data from mobile TikTok links. I am investigating this situation.

    As a temporary workaround, open the link in your browser and copy the page link once it redirects you. It should look like https://tiktok.com/@username/video/1234567890. This format should work the majority of the time.