Kable Status - Incident history https://kable.instatus.com Kable Mon, 13 Sep 2021 00:14:09 +0000 Mobile video links not working Type: Incident Duration: 21 hours and 2 minutes Affected Components: Videos Sep 13, 00:14:09 GMT+0 - Investigating - Kable is currently having issues getting data from mobile TikTok links. I am investigating this situation. As a temporary workaround, open the link in your browser and copy the page link once it redirects you. It should look like `https://tiktok.com/@username/video/1234567890`. This format should work the majority of the time. Sep 13, 21:16:36 GMT+0 - Resolved - This is now resolved. Sep 13, 21:01:58 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 21 hours and 2 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>00:14:09</var> GMT+0</small><br><strong>Investigating</strong> - Kable is currently having issues getting data from mobile TikTok links. I am investigating this situation. As a temporary workaround, open the link in your browser and copy the page link once it redirects you. It should look like `https://tiktok.com/@username/video/1234567890`. This format should work the majority of the time..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>21:16:36</var> GMT+0</small><br><strong>Resolved</strong> - This is now resolved..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>21:01:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Mon, 13 Sep 2021 00:14:09 +0000 https://kable.instatus.com/incident/ckthwdaee45856t3ltk699fxmg https://kable.instatus.com/incident/ckthwdaee45856t3ltk699fxmg TikTok requests failing Type: Incident Duration: 9 days, 1 hour and 17 minutes Affected Components: For You Page, Videos, User Details, User Videos Sep 2, 18:54:25 GMT+0 - Identified - TikTok requests are currently failing. This seems to be caused by an outage in my proxy provider. I am contacting them and working to get this resolved. Apologies for the inconvenience. Sep 2, 19:00:28 GMT+0 - Investigating - The proxy service seems to be working fine after all. I am investigating further. Sep 2, 19:05:50 GMT+0 - Monitoring - The issue seems to have fixed itself. I am monitoring the situation. Sep 2, 22:32:36 GMT+0 - Identified - Hi everyone, sorry for the delay. I believe I have found a fix and am working on it now. Sep 2, 22:42:17 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Sep 2, 23:07:09 GMT+0 - Resolved - This issue is now resolved. Thank you all for your patience! Sep 3, 01:00:58 GMT+0 - Monitoring - The issue has partially returned but it is intermittent. I am monitoring to see how it goes. Sep 11, 04:29:11 GMT+0 - Identified - Hello everyone! I'm pleased to report that the fix is coming along well. I'm finalizing it and testing it now and I hope to release within the next day (probably sooner). Apologies for the long wait! Sep 11, 18:26:13 GMT+0 - Monitoring - I implemented a fix and am currently monitoring the result. Sep 11, 20:11:23 GMT+0 - Resolved - This incident is now resolved. Thank you all for your patience. Sep 3, 02:11:00 GMT+0 - Identified - I have figured out the source of the issues and am working on a fix. Apologies for the inconvenience. Sep 2, 19:09:57 GMT+0 - Investigating - Issue did return. Sep 11, 18:10:00 GMT+0 - Identified - I am restarting everything to apply the fix. Sep 3, 17:07:22 GMT+0 - Monitoring - Hi everyone! Sorry for the lack of updates. I've reduced the rates of certain requests in order to (hopefully) have at least some success. This means notifications will take longer to send and some checks will take longer. So far so good, but we'll see how it goes. Thank you all for your patience. Sep 3, 22:49:15 GMT+0 - Identified - Reducing the requests definitely improved things but it's still hit-or-miss. I'm still looking for a more permanent solution but for now this should do. Apologies for the inconvenience. Type: Incident

Duration: 9 days, 1 hour and 17 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>18:54:25</var> GMT+0</small><br><strong>Identified</strong> - TikTok requests are currently failing. This seems to be caused by an outage in my proxy provider. I am contacting them and working to get this resolved. Apologies for the inconvenience..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:00:28</var> GMT+0</small><br><strong>Investigating</strong> - The proxy service seems to be working fine after all. I am investigating further..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:05:50</var> GMT+0</small><br><strong>Monitoring</strong> - The issue seems to have fixed itself. I am monitoring the situation..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>22:32:36</var> GMT+0</small><br><strong>Identified</strong> - Hi everyone, sorry for the delay. I believe I have found a fix and am working on it now..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>22:42:17</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>23:07:09</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Thank you all for your patience!.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>01:00:58</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has partially returned but it is intermittent. I am monitoring to see how it goes..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>04:29:11</var> GMT+0</small><br><strong>Identified</strong> - Hello everyone! I'm pleased to report that the fix is coming along well. I'm finalizing it and testing it now and I hope to release within the next day (probably sooner). Apologies for the long wait!.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>18:26:13</var> GMT+0</small><br><strong>Monitoring</strong> - I implemented a fix and am currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>20:11:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you all for your patience..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:11:00</var> GMT+0</small><br><strong>Identified</strong> - I have figured out the source of the issues and am working on a fix. Apologies for the inconvenience..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:09:57</var> GMT+0</small><br><strong>Investigating</strong> - Issue did return..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>18:10:00</var> GMT+0</small><br><strong>Identified</strong> - I am restarting everything to apply the fix..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:07:22</var> GMT+0</small><br><strong>Monitoring</strong> - Hi everyone! Sorry for the lack of updates. I've reduced the rates of certain requests in order to (hopefully) have at least some success. This means notifications will take longer to send and some checks will take longer. So far so good, but we'll see how it goes. Thank you all for your patience..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>22:49:15</var> GMT+0</small><br><strong>Identified</strong> - Reducing the requests definitely improved things but it's still hit-or-miss. I'm still looking for a more permanent solution but for now this should do. Apologies for the inconvenience..</p> ]]> Thu, 2 Sep 2021 18:54:25 +0000 https://kable.instatus.com/incident/ckt3agj4a206908tobbzsilbms https://kable.instatus.com/incident/ckt3agj4a206908tobbzsilbms Slow response time Type: Incident Duration: 1 hour and 20 minutes Affected Components: Bot Aug 28, 21:42:20 GMT+0 - Investigating - Kable's commands are currently being slow to respond. We are investigating this incident. Aug 28, 22:48:46 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Aug 28, 21:47:01 GMT+0 - Identified - Seems like our database is getting overloaded. We are working on a fix. Aug 28, 22:00:17 GMT+0 - Identified - We will be doing a **complete server restart**. Kable is going offline now. Aug 28, 22:02:13 GMT+0 - Monitoring - The restart seems to have resolved the issue. All shards are coming back online now. We are monitoring the situation. Aug 28, 22:27:37 GMT+0 - Identified - Seems like the issue is back. Working on a new fix. Aug 28, 23:02:37 GMT+0 - Resolved - This issue is now resolved. Apologies for the inconvenience. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>21:42:20</var> GMT+0</small><br><strong>Investigating</strong> - Kable's commands are currently being slow to respond. We are investigating this incident..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:48:46</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>21:47:01</var> GMT+0</small><br><strong>Identified</strong> - Seems like our database is getting overloaded. We are working on a fix..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:00:17</var> GMT+0</small><br><strong>Identified</strong> - We will be doing a **complete server restart**. Kable is going offline now..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:02:13</var> GMT+0</small><br><strong>Monitoring</strong> - The restart seems to have resolved the issue. All shards are coming back online now. We are monitoring the situation..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:27:37</var> GMT+0</small><br><strong>Identified</strong> - Seems like the issue is back. Working on a new fix..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>23:02:37</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Apologies for the inconvenience..</p> ]]> Sat, 28 Aug 2021 21:42:20 +0000 https://kable.instatus.com/incident/ckswb8tl3826258toa2s2txjif https://kable.instatus.com/incident/ckswb8tl3826258toa2s2txjif Kable going offline for updates Type: Maintenance Duration: 1 hour and 7 minutes Affected Components: Website, Bot Aug 22, 16:36:48 GMT+0 - Completed - Apologies for the delays. The update is complete. Please note that slash commands may take up to an hour to show across all your servers. Aug 22, 15:59:50 GMT+0 - Identified - Apologies for the delay. Everything is coming online now. Aug 22, 15:35:00 GMT+0 - Identified - Maintenance is now in progress. Aug 22, 15:30:00 GMT+0 - Identified - Kable will be going offline to release a major update. This will likely be a longer outage than usual. Type: Maintenance

Duration: 1 hour and 7 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>16:36:48</var> GMT+0</small><br><strong>Completed</strong> - Apologies for the delays. The update is complete. Please note that slash commands may take up to an hour to show across all your servers..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:59:50</var> GMT+0</small><br><strong>Identified</strong> - Apologies for the delay. Everything is coming online now..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:35:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Identified</strong> - Kable will be going offline to release a major update. This will likely be a longer outage than usual..</p> ]]> Sun, 22 Aug 2021 15:30:00 +0000 https://kable.instatus.com/maintenance/cksnauqd511085937pmx04wqzero https://kable.instatus.com/maintenance/cksnauqd511085937pmx04wqzero TikTok Requests Failing Type: Incident Duration: 9 hours and 32 minutes Affected Components: For You Page, Videos, User Details, User Videos Aug 3, 23:54:02 GMT+0 - Monitoring - The fix has been implemented and we are monitoring the results. It may take a few minutes for Kable to fully recover. Aug 3, 15:01:44 GMT+0 - Investigating - All TikTok Requests are currently failing, We are investigating this incident. Apologies for the inconvenience. Aug 3, 23:51:17 GMT+0 - Identified - Apologies for the long delay. A fix has been identified and we are working on implementing it now. Aug 4, 00:06:24 GMT+0 - Monitoring - We will continue monitoring to be safe, but Kable seems to be running normally. Aug 4, 00:33:36 GMT+0 - Resolved - This issue is now officially resolved. Apologies for the long delay. Type: Incident

Duration: 9 hours and 32 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>23:54:02</var> GMT+0</small><br><strong>Monitoring</strong> - The fix has been implemented and we are monitoring the results. It may take a few minutes for Kable to fully recover..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:01:44</var> GMT+0</small><br><strong>Investigating</strong> - All TikTok Requests are currently failing, We are investigating this incident. Apologies for the inconvenience..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>23:51:17</var> GMT+0</small><br><strong>Identified</strong> - Apologies for the long delay. A fix has been identified and we are working on implementing it now..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>00:06:24</var> GMT+0</small><br><strong>Monitoring</strong> - We will continue monitoring to be safe, but Kable seems to be running normally..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>00:33:36</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now officially resolved. Apologies for the long delay..</p> ]]> Tue, 3 Aug 2021 15:01:44 +0000 https://kable.instatus.com/incident/ckrw6x2fp13624097roep21crc0p https://kable.instatus.com/incident/ckrw6x2fp13624097roep21crc0p TikTok offline Type: Incident Duration: 2 hours and 18 minutes Affected Components: For You Page, Videos, User Details, User Videos Jul 6, 23:20:00 GMT+0 - Resolved - This issue is now resolved. Jul 6, 21:01:35 GMT+0 - Identified - Kable's TikTok commands/features are currently unavailable due to an outage with TikTok. Apologies for the inconvenience. Jul 6, 22:51:48 GMT+0 - Monitoring - TikTok seems to have fixed the issue. We are monitoring for any problems. Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>23:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>21:01:35</var> GMT+0</small><br><strong>Identified</strong> - Kable's TikTok commands/features are currently unavailable due to an outage with TikTok. Apologies for the inconvenience..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>22:51:48</var> GMT+0</small><br><strong>Monitoring</strong> - TikTok seems to have fixed the issue. We are monitoring for any problems..</p> ]]> Tue, 6 Jul 2021 21:01:35 +0000 https://kable.instatus.com/incident/ckqsjhpe2175280lmoeo72s0u46 https://kable.instatus.com/incident/ckqsjhpe2175280lmoeo72s0u46 Restarting for update Type: Maintenance Duration: 5 minutes Affected Components: Bot, Website Jul 3, 22:15:11 GMT+0 - Completed - Maintenance has completed successfully. Jul 3, 22:10:00 GMT+0 - Identified - Kable will be going offline to release an update. Due to the nature of the changes, a full restart is required. Jul 3, 22:11:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 5 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>22:15:11</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Identified</strong> - Kable will be going offline to release an update. Due to the nature of the changes, a full restart is required..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>22:11:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Sat, 3 Jul 2021 22:10:00 +0000 https://kable.instatus.com/maintenance/ckqobc4kd2668059tlm9up0ubh8 https://kable.instatus.com/maintenance/ckqobc4kd2668059tlm9up0ubh8 User command display issue Type: Incident Duration: 41 minutes Affected Components: User Details Jun 17, 00:02:19 GMT+0 - Identified - When using the `user` command, if the videos fail to load, the user info gets removed. This issue was caused by a change in Discord, breaking something in my Discord library. I will work on a fix ASAP. This should have a very small impact since it only occurs when the requests fail. Jun 17, 00:43:16 GMT+0 - Resolved - This incident is now resolved. Jun 17, 00:30:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>00:02:19</var> GMT+0</small><br><strong>Identified</strong> - When using the `user` command, if the videos fail to load, the user info gets removed. This issue was caused by a change in Discord, breaking something in my Discord library. I will work on a fix ASAP. This should have a very small impact since it only occurs when the requests fail..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>00:43:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident is now resolved..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Thu, 17 Jun 2021 00:02:19 +0000 https://kable.instatus.com/incident/ckq056ji93551119joq69wme1dq https://kable.instatus.com/incident/ckq056ji93551119joq69wme1dq Video previews not working Type: Incident Duration: 13 days, 22 hours and 36 minutes Affected Components: Videos Jun 9, 18:00:00 GMT+0 - Resolved - This issue is now resolved Jun 9, 12:25:24 GMT+0 - Identified - Video previews are not sending properly. This is partially due to my previous fix. Apologies for the inconvenience. Jun 9, 17:58:35 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 13 days, 22 hours and 36 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>12:25:24</var> GMT+0</small><br><strong>Identified</strong> - Video previews are not sending properly. This is partially due to my previous fix. Apologies for the inconvenience..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>17:58:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Wed, 9 Jun 2021 12:25:24 +0000 https://kable.instatus.com/incident/ckppg58rd801159ko6pm6igbzz https://kable.instatus.com/incident/ckppg58rd801159ko6pm6igbzz Some requests failing Type: Incident Duration: 19 days and 22 hours Affected Components: User Videos, For You Page, Videos, User Details Jun 8, 15:17:00 GMT+0 - Investigating - Some TikTok requests are failing. The system should try to filter these, however there may be small periods where none work. We are investigating this situation. Jun 8, 22:26:48 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Jun 8, 23:15:00 GMT+0 - Resolved - This issue is resolved. Type: Incident

Duration: 19 days and 22 hours

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:17:00</var> GMT+0</small><br><strong>Investigating</strong> - Some TikTok requests are failing. The system should try to filter these, however there may be small periods where none work. We are investigating this situation..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:26:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue is resolved..</p> ]]> Tue, 8 Jun 2021 15:17:00 +0000 https://kable.instatus.com/incident/ckpo6ud9w514555abnh4n0hdupu https://kable.instatus.com/incident/ckpo6ud9w514555abnh4n0hdupu Restarting to apply change Type: Maintenance Duration: 5 minutes Affected Components: Bot, Website Jun 6, 02:20:00 GMT+0 - Completed - Restarting has completed Jun 6, 02:16:00 GMT+0 - Identified - The restart has begun. Jun 6, 02:17:00 GMT+0 - Identified - The dashboard is done restarting. Jun 6, 02:15:00 GMT+0 - Identified - Kable will be restarting to apply an update which should improve scalability and reduce downtime/restarts due to that. Due to the nature of this update, a full restart is required. Depending on the server, this could take 1-10 minutes. You can see the status of your server [here](https://kable.bot/status/) (log in to see which shard your servers are on). Type: Maintenance

Duration: 5 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:20:00</var> GMT+0</small><br><strong>Completed</strong> - Restarting has completed.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:16:00</var> GMT+0</small><br><strong>Identified</strong> - The restart has begun..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:17:00</var> GMT+0</small><br><strong>Identified</strong> - The dashboard is done restarting..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:15:00</var> GMT+0</small><br><strong>Identified</strong> - Kable will be restarting to apply an update which should improve scalability and reduce downtime/restarts due to that. Due to the nature of this update, a full restart is required. Depending on the server, this could take 1-10 minutes. You can see the status of your server [here](https://kable.bot/status/) (log in to see which shard your servers are on)..</p> ]]> Sun, 6 Jun 2021 02:16:00 +0000 https://kable.instatus.com/maintenance/ckpkjrbc460116893ok3emx362q https://kable.instatus.com/maintenance/ckpkjrbc460116893ok3emx362q TikTok requests failing Type: Incident Duration: 42 minutes Affected Components: User Videos, User Details, For You Page, Videos Jun 2, 19:07:26 GMT+0 - Investigating - All TikTok requests are having issues. I will work on a fix asap. Jun 2, 19:49:35 GMT+0 - Resolved - This issue is now resolved. Apologies for the inconvenience! Jun 2, 19:15:35 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 42 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:07:26</var> GMT+0</small><br><strong>Investigating</strong> - All TikTok requests are having issues. I will work on a fix asap..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:49:35</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Apologies for the inconvenience!.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:15:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Wed, 2 Jun 2021 19:07:26 +0000 https://kable.instatus.com/incident/ckpfuetkg5717159vnczjtuwnjj https://kable.instatus.com/incident/ckpfuetkg5717159vnczjtuwnjj Downtime for updates Type: Maintenance Duration: 10 minutes Affected Components: Bot, Website May 9, 03:25:00 GMT+0 - Completed - Maintenance has completed successfully. May 9, 03:15:00 GMT+0 - Identified - Maintenance is now in progress. May 9, 03:15:00 GMT+0 - Identified - Kable will be going offline to apply a quick update. Estimated downtime of 10 minutes. Type: Maintenance

Duration: 10 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>03:25:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>03:15:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>03:15:00</var> GMT+0</small><br><strong>Identified</strong> - Kable will be going offline to apply a quick update. Estimated downtime of 10 minutes..</p> ]]> Sun, 9 May 2021 03:15:00 +0000 https://kable.instatus.com/maintenance/ckoglddts127552899okrx9zlv02 https://kable.instatus.com/maintenance/ckoglddts127552899okrx9zlv02 Downtime for update Type: Maintenance Duration: 7 minutes Affected Components: Bot, Website Apr 25, 03:00:00 GMT+0 - Identified - Kable will be going offline for updates. This is should take around 5 minutes with a max of 15 minutes. Apr 25, 03:01:00 GMT+0 - Identified - Maintenance is now in progress. Apr 25, 03:04:03 GMT+0 - Identified - Kable is now coming back online Apr 25, 03:07:13 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Kable will be going offline for updates. This is should take around 5 minutes with a max of 15 minutes..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>03:01:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>03:04:03</var> GMT+0</small><br><strong>Identified</strong> - Kable is now coming back online.</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>03:07:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 25 Apr 2021 03:00:00 +0000 https://kable.instatus.com/maintenance/cknwkhptp553135dgnf7dbc2vgd https://kable.instatus.com/maintenance/cknwkhptp553135dgnf7dbc2vgd Kable is offline Type: Incident Duration: 1 day, 16 hours and 42 minutes Affected Components: Bot Apr 21, 00:03:50 GMT+0 - Resolved - This issue is now resolved. Apr 20, 23:23:08 GMT+0 - Identified - Kable is offline due to a Discord issue, along with many other bots. There is nothing we can do about this. You can stay up to date on [Discord's status page](https://discordstatus.com). You can see which shards are online [here](https://kable.bot/status/) (log in to see which shards your servers are on). Apr 20, 23:56:14 GMT+0 - Monitoring - Kable is now back online. We are monitoring for further issues. Apologies for the inconvenience. Type: Incident

Duration: 1 day, 16 hours and 42 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>00:03:50</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>23:23:08</var> GMT+0</small><br><strong>Identified</strong> - Kable is offline due to a Discord issue, along with many other bots. There is nothing we can do about this. You can stay up to date on [Discord's status page](https://discordstatus.com). You can see which shards are online [here](https://kable.bot/status/) (log in to see which shards your servers are on)..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>23:56:14</var> GMT+0</small><br><strong>Monitoring</strong> - Kable is now back online. We are monitoring for further issues. Apologies for the inconvenience..</p> ]]> Tue, 20 Apr 2021 23:23:08 +0000 https://kable.instatus.com/incident/cknqnlsje1022571k5ofbu984vnq https://kable.instatus.com/incident/cknqnlsje1022571k5ofbu984vnq User videos not loading Type: Incident Duration: 8 days, 10 hours and 30 minutes Affected Components: User Videos Apr 20, 15:45:00 GMT+0 - Identified - We have identified the issue and are working on a solution. Apr 20, 15:00:00 GMT+0 - Investigating - User videos are currently not loading. We are investigating this issue. Apr 20, 18:15:46 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Apr 20, 18:22:29 GMT+0 - Resolved - This incident is now resolved. Thanks for your patience. Type: Incident

Duration: 8 days, 10 hours and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a solution..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - User videos are currently not loading. We are investigating this issue..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>18:15:46</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>18:22:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident is now resolved. Thanks for your patience..</p> ]]> Tue, 20 Apr 2021 15:00:00 +0000 https://kable.instatus.com/incident/cknqa8m8l270064bgoqjrlor0ea https://kable.instatus.com/incident/cknqa8m8l270064bgoqjrlor0ea TikTok Requests Failing Type: Incident Duration: 26 days and 52 minutes Affected Components: User Details, User Videos, For You Page, Videos Apr 14, 03:03:51 GMT+0 - Resolved - This incident is now resolved. Thank you for your patience. Apr 14, 02:16:03 GMT+0 - Monitoring - I am implementing a new update that should fix this issue. Kable may be offline for a minute or two. Apr 12, 05:21:00 GMT+0 - Identified - Unfortunately, it is no longer working. I am still working on a fix. Apr 12, 00:53:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apologies for the delay. Apr 11, 16:39:00 GMT+0 - Investigating - All TikTok requests are currently failing. We are investigating. Apr 12, 03:45:00 GMT+0 - Monitoring - The issue seems to have just fixed itself. We're monitoring the situation. I haven't re-implemented the check since I'm not sure if it will stop working again, so some of the requests may not go through. Apr 13, 23:35:29 GMT+0 - Identified - I have identified a fix and am working on it now. Apologies for the delay. Apr 14, 02:39:44 GMT+0 - Monitoring - The fix is now implemented and we are monitoring the results. Apr 11, 16:43:00 GMT+0 - Identified - We've identified the source of the issue. The video list requests are not currently not working and a failed check caused everything to stop. We've temporarily disabled this check, so other request types should now be working again. Type: Incident

Duration: 26 days and 52 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>03:03:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident is now resolved. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>02:16:03</var> GMT+0</small><br><strong>Monitoring</strong> - I am implementing a new update that should fix this issue. Kable may be offline for a minute or two..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>05:21:00</var> GMT+0</small><br><strong>Identified</strong> - Unfortunately, it is no longer working. I am still working on a fix..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>00:53:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Apologies for the delay..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>16:39:00</var> GMT+0</small><br><strong>Investigating</strong> - All TikTok requests are currently failing. We are investigating..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>03:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - The issue seems to have just fixed itself. We're monitoring the situation. I haven't re-implemented the check since I'm not sure if it will stop working again, so some of the requests may not go through..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>23:35:29</var> GMT+0</small><br><strong>Identified</strong> - I have identified a fix and am working on it now. Apologies for the delay..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>02:39:44</var> GMT+0</small><br><strong>Monitoring</strong> - The fix is now implemented and we are monitoring the results..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>16:43:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the source of the issue. The video list requests are not currently not working and a failed check caused everything to stop. We've temporarily disabled this check, so other request types should now be working again..</p> ]]> Sun, 11 Apr 2021 16:39:00 +0000 https://kable.instatus.com/incident/cknde805p85559d3n1qxzflb85 https://kable.instatus.com/incident/cknde805p85559d3n1qxzflb85 Kable is going offline for updates Type: Maintenance Duration: 7 minutes Affected Components: Bot, Website Apr 6, 21:27:29 GMT+0 - Completed - Maintenance has completed successfully. Apr 6, 21:20:00 GMT+0 - Identified - Kable will be going offline to apply an update. This downtime is estimated to take 30 minutes max. Apr 6, 21:21:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 7 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>21:27:29</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>21:20:00</var> GMT+0</small><br><strong>Identified</strong> - Kable will be going offline to apply an update. This downtime is estimated to take 30 minutes max..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>21:21:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Tue, 6 Apr 2021 21:20:00 +0000 https://kable.instatus.com/maintenance/ckn6irji01285544cgnd3q5raowg https://kable.instatus.com/maintenance/ckn6irji01285544cgnd3q5raowg User videos not loading Type: Incident Duration: 14 days, 19 hours and 18 minutes Affected Components: User Videos Mar 25, 17:56:03 GMT+0 - Investigating - User videos are currently not loading. This affects post notifications and the reaction menu on the user command. We are investigating. Mar 25, 22:15:00 GMT+0 - Identified - The issue has been identified and I am working on a fix. Mar 25, 22:49:42 GMT+0 - Identified - We are restarting the bot to implement a fix. Mar 25, 22:52:03 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Mar 25, 23:51:21 GMT+0 - Resolved - This issue is now resolved. Apologies for the inconvenience. Type: Incident

Duration: 14 days, 19 hours and 18 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>17:56:03</var> GMT+0</small><br><strong>Investigating</strong> - User videos are currently not loading. This affects post notifications and the reaction menu on the user command. We are investigating..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and I am working on a fix..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>22:49:42</var> GMT+0</small><br><strong>Identified</strong> - We are restarting the bot to implement a fix..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>22:52:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>23:51:21</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Apologies for the inconvenience..</p> ]]> Thu, 25 Mar 2021 17:56:03 +0000 https://kable.instatus.com/incident/ckmp6hsxd232511ymoufa0hcpyp https://kable.instatus.com/incident/ckmp6hsxd232511ymoufa0hcpyp Restarting to apply an update. Type: Maintenance Duration: 2 minutes Affected Components: Bot, Website Mar 18, 20:10:54 GMT+0 - Identified - Maintenance is now in progress. Mar 18, 20:10:00 GMT+0 - Identified - We are restarting Kable to apply an update. This should take about 5 minutes. Kable will be unresponsive during this time. We are also applying a website update, but that should be completed faster. Mar 18, 20:12:27 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>20:10:54</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>20:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are restarting Kable to apply an update. This should take about 5 minutes. Kable will be unresponsive during this time. We are also applying a website update, but that should be completed faster..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>20:12:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 18 Mar 2021 20:10:00 +0000 https://kable.instatus.com/maintenance/ckmfaz5bd230973xsonq9gzr68r https://kable.instatus.com/maintenance/ckmfaz5bd230973xsonq9gzr68r FYP command not working Type: Incident Duration: 12 days, 15 hours and 35 minutes Affected Components: For You Page Mar 10, 21:00:00 GMT+0 - Investigating - The "FYP" command is currently not working. We are investigating this issue. Mar 10, 22:52:06 GMT+0 - Investigating - We are still investigating this incident. Apologies for the inconvenience. Mar 11, 02:03:34 GMT+0 - Resolved - This issue is now resolved. Thanks for your patience! Mar 11, 00:34:00 GMT+0 - Identified - The issue has been identified and we are working on a fix. Mar 11, 01:56:23 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Type: Incident

Duration: 12 days, 15 hours and 35 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - The "FYP" command is currently not working. We are investigating this issue..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>22:52:06</var> GMT+0</small><br><strong>Investigating</strong> - We are still investigating this incident. Apologies for the inconvenience..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>02:03:34</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Thanks for your patience!.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>00:34:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>01:56:23</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> ]]> Wed, 10 Mar 2021 21:00:00 +0000 https://kable.instatus.com/incident/ckm3xgghp658623ycoehvxyn1gs https://kable.instatus.com/incident/ckm3xgghp658623ycoehvxyn1gs Issues with user video list Type: Incident Duration: 5 days, 1 hour and 50 minutes Affected Components: User Videos Mar 8, 16:15:09 GMT+0 - Investigating - Kable is currently unable to see a user's videos. This affects post notifications and the reaction menu on the `user` command. We are looking into this. Mar 8, 18:16:58 GMT+0 - Resolved - This issue is now resolved. Thank you for your patience! Mar 8, 17:25:48 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Type: Incident

Duration: 5 days, 1 hour and 50 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:15:09</var> GMT+0</small><br><strong>Investigating</strong> - Kable is currently unable to see a user's videos. This affects post notifications and the reaction menu on the `user` command. We are looking into this..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:16:58</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Thank you for your patience!.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:25:48</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> ]]> Mon, 8 Mar 2021 16:15:09 +0000 https://kable.instatus.com/incident/ckm0sfuwz675290yyofyhf6b8fb https://kable.instatus.com/incident/ckm0sfuwz675290yyofyhf6b8fb Downtime for updates Type: Maintenance Duration: 52 minutes Affected Components: Bot, Website Mar 1, 14:40:00 GMT+0 - Identified - Kable will go offline at 3 PM UTC (in about 20 minutes) to release an update and move to a new server. This downtime is expected to take around half an hour. Mar 1, 15:31:59 GMT+0 - Completed - Maintenance has completed successfully. Thank you for your patience! Mar 1, 15:00:00 GMT+0 - Identified - Maintenance has started Type: Maintenance

Duration: 52 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:40:00</var> GMT+0</small><br><strong>Identified</strong> - Kable will go offline at 3 PM UTC (in about 20 minutes) to release an update and move to a new server. This downtime is expected to take around half an hour..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:31:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Thank you for your patience!.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has started.</p> ]]> Mon, 1 Mar 2021 14:40:00 +0000 https://kable.instatus.com/maintenance/cklqoyvq4625271y9om9jp7adrm https://kable.instatus.com/maintenance/cklqoyvq4625271y9om9jp7adrm TikTok requests failing Type: Incident Duration: 9 hours and 14 minutes Affected Components: User Videos, For You Page, Videos, User Details Feb 26, 21:29:14 GMT+0 - Investigating - All TikTok requests are currently failing. We are investigating this issue. Feb 26, 21:31:19 GMT+0 - Monitoring - Looks like our proxy service had a temporary outage. Requests are now going through and the proxies appear to be online. We are monitoring the issue. Feb 26, 21:38:28 GMT+0 - Resolved - This issue is resolved. Thank you for your patience! Type: Incident

Duration: 9 hours and 14 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>21:29:14</var> GMT+0</small><br><strong>Investigating</strong> - All TikTok requests are currently failing. We are investigating this issue..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>21:31:19</var> GMT+0</small><br><strong>Monitoring</strong> - Looks like our proxy service had a temporary outage. Requests are now going through and the proxies appear to be online. We are monitoring the issue..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>21:38:28</var> GMT+0</small><br><strong>Resolved</strong> - This issue is resolved. Thank you for your patience!.</p> ]]> Fri, 26 Feb 2021 21:29:14 +0000 https://kable.instatus.com/incident/cklmt6sej249071xmohda2nfoq6 https://kable.instatus.com/incident/cklmt6sej249071xmohda2nfoq6