Mobile video links not working

Resolved

Partial outage

Started over 2 years ago Lasted about 21 hours

Affected

TikTok

Videos

Updates

Resolved
September 13th 2021 at 9:16 PM
Resolved
September 13th 2021 at 9:16 PM
This is now resolved.
Monitoring
September 13th 2021 at 9:01 PM
Monitoring
September 13th 2021 at 9:01 PM
We implemented a fix and currently monitoring the result.
Investigating
September 13th 2021 at 12:14 AM
Investigating
September 13th 2021 at 12:14 AM
Kable is currently having issues getting data from mobile TikTok links. I am investigating this situation.

As a temporary workaround, open the link in your browser and copy the page link once it redirects you. It should look like https://tiktok.com/@username/video/1234567890. This format should work the majority of the time.