Kable - TikTok requests failing – Incident details

This incident is now resolved. Thank you all for your patience.

I implemented a fix and am currently monitoring the result.

I am restarting everything to apply the fix.

Hello everyone! I'm pleased to report that the fix is coming along well. I'm finalizing it and testing it now and I hope to release within the next day (probably sooner). Apologies for the long wait!

Reducing the requests definitely improved things but it's still hit-or-miss. I'm still looking for a more permanent solution but for now this should do. Apologies for the inconvenience.

Hi everyone! Sorry for the lack of updates. I've reduced the rates of certain requests in order to (hopefully) have at least some success. This means notifications will take longer to send and some checks will take longer. So far so good, but we'll see how it goes. Thank you all for your patience.

I have figured out the source of the issues and am working on a fix. Apologies for the inconvenience.

The issue has partially returned but it is intermittent. I am monitoring to see how it goes.

This issue is now resolved. Thank you all for your patience!

We implemented a fix and currently monitoring the result.

Hi everyone, sorry for the delay. I believe I have found a fix and am working on it now.

Issue did return.

The issue seems to have fixed itself. I am monitoring the situation.

The proxy service seems to be working fine after all. I am investigating further.