Kable - Mobile video links not working – Incident details

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Mobile video links not working

ResolvedPartial outage21 hours 2 minutes

Affected

TikTok

Partial outage from 12:14 AM to 9:16 PM

Videos

Partial outage from 12:14 AM to 9:16 PM

  • ResolvedUTC

    This is now resolved.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    Kable is currently having issues getting data from mobile TikTok links. I am investigating this situation.

    As a temporary workaround, open the link in your browser and copy the page link once it redirects you. It should look like https://tiktok.com/@username/video/1234567890. This format should work the majority of the time.