Kable - Notice history

All systems operational

Bot - Operational

100% - uptime
07/01/21 · 100.0%08/01/· 99.82%09/30/· 100.0%

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Website - Operational

100% - uptime
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Operational

User Details - Operational

90% - uptime
07/01/21 · 99.69%08/01/· 98.72%09/30/· 69.82%

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User Videos - Operational

90% - uptime
07/01/21 · 99.69%08/01/· 98.72%09/30/· 69.82%

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Videos - Operational

89% - uptime
07/01/21 · 99.69%08/01/· 98.72%09/30/· 68.94%

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For You Page - Operational

90% - uptime
07/01/21 · 99.69%08/01/· 98.72%09/30/· 69.82%

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Notice history

09/01/21

Mobile video links not working
  • Resolved
    UTC
    Resolved

    This is now resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Kable is currently having issues getting data from mobile TikTok links. I am investigating this situation.

    As a temporary workaround, open the link in your browser and copy the page link once it redirects you. It should look like https://tiktok.com/@username/video/1234567890. This format should work the majority of the time.

TikTok requests failing
  • Resolved
    UTC
    Resolved

    This incident is now resolved. Thank you all for your patience.

  • Monitoring
    UTC
    Monitoring

    I implemented a fix and am currently monitoring the result.

  • Update
    UTC
    Update

    I am restarting everything to apply the fix.

  • Update
    UTC
    Update

    Hello everyone! I'm pleased to report that the fix is coming along well. I'm finalizing it and testing it now and I hope to release within the next day (probably sooner). Apologies for the long wait!

  • Identified
    UTC
    Identified

    Reducing the requests definitely improved things but it's still hit-or-miss. I'm still looking for a more permanent solution but for now this should do. Apologies for the inconvenience.

  • Monitoring
    UTC
    Monitoring

    Hi everyone! Sorry for the lack of updates. I've reduced the rates of certain requests in order to (hopefully) have at least some success. This means notifications will take longer to send and some checks will take longer. So far so good, but we'll see how it goes. Thank you all for your patience.

  • Identified
    UTC
    Identified

    I have figured out the source of the issues and am working on a fix. Apologies for the inconvenience.

  • Monitoring
    UTC
    Monitoring

    The issue has partially returned but it is intermittent. I am monitoring to see how it goes.

  • Resolved
    UTC
    Resolved

    This issue is now resolved. Thank you all for your patience!

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    Hi everyone, sorry for the delay. I believe I have found a fix and am working on it now.

  • Investigating
    UTC
    Investigating

    Issue did return.

  • Monitoring
    UTC
    Monitoring

    The issue seems to have fixed itself. I am monitoring the situation.

  • Investigating
    UTC
    Investigating

    The proxy service seems to be working fine after all. I am investigating further.

  • Identified
    UTC
    Identified

    TikTok requests are currently failing. This seems to be caused by an outage in my proxy provider. I am contacting them and working to get this resolved. Apologies for the inconvenience.

08/01/21

Slow response time
  • Resolved
    UTC
    Resolved

    This issue is now resolved. Apologies for the inconvenience.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    Seems like the issue is back. Working on a new fix.

  • Monitoring
    UTC
    Monitoring

    The restart seems to have resolved the issue. All shards are coming back online now. We are monitoring the situation.

  • Update
    UTC
    Update

    We will be doing a complete server restart. Kable is going offline now.

  • Identified
    UTC
    Identified

    Seems like our database is getting overloaded. We are working on a fix.

  • Investigating
    UTC
    Investigating

    Kable's commands are currently being slow to respond. We are investigating this incident.

Kable going offline for updates
  • Completed
    August 22nd 2021 at 4:36 PMUTC
    Completed
    August 22nd 2021 at 4:36 PMUTC

    Apologies for the delays. The update is complete. Please note that slash commands may take up to an hour to show across all your servers.

  • Update
    August 22nd 2021 at 3:59 PMUTC
    Update
    August 22nd 2021 at 3:59 PMUTC

    Apologies for the delay. Everything is coming online now.

  • In progress
    August 22nd 2021 at 3:35 PMUTC
    In progress
    August 22nd 2021 at 3:35 PMUTC

    Maintenance is now in progress.

  • Planned
    August 22nd 2021 at 3:30 PMUTC
    Planned
    August 22nd 2021 at 3:30 PMUTC

    Kable will be going offline to release a major update. This will likely be a longer outage than usual.

TikTok Requests Failing
  • Resolved
    UTC
    Resolved

    This issue is now officially resolved. Apologies for the long delay.

  • Update
    UTC
    Update

    We will continue monitoring to be safe, but Kable seems to be running normally.

  • Monitoring
    UTC
    Monitoring

    The fix has been implemented and we are monitoring the results. It may take a few minutes for Kable to fully recover.

  • Identified
    UTC
    Identified

    Apologies for the long delay. A fix has been identified and we are working on implementing it now.

  • Investigating
    UTC
    Investigating

    All TikTok Requests are currently failing, We are investigating this incident. Apologies for the inconvenience.

07/01/21

TikTok offline
  • Resolved
    UTC
    Resolved

    This issue is now resolved.

  • Monitoring
    UTC
    Monitoring

    TikTok seems to have fixed the issue. We are monitoring for any problems.

  • Identified
    UTC
    Identified

    Kable's TikTok commands/features are currently unavailable due to an outage with TikTok. Apologies for the inconvenience.

Restarting for update
  • Completed
    July 3rd 2021 at 10:15 PMUTC
    Completed
    July 3rd 2021 at 10:15 PMUTC

    Maintenance has completed successfully.

  • In progress
    July 3rd 2021 at 10:11 PMUTC
    In progress
    July 3rd 2021 at 10:11 PMUTC

    Maintenance is now in progress.

  • Planned
    July 3rd 2021 at 10:10 PMUTC
    Planned
    July 3rd 2021 at 10:10 PMUTC

    Kable will be going offline to release an update. Due to the nature of the changes, a full restart is required.

07/01/21 to 09/01/21

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